I just wanted to voice my bad experience with Rock Auto today:
My heater core went out this week, and I turned to Rock Auto to order my replacement. I ordered the part yesterday for overnight delivery. The website clearly said it would be delivered by Friday September 12th. I ordered based on that statement.
Later Thursday I received shipment confirmation that said it will be delivered Friday September 12. Today, no heater core and the fedex tracking updates to Monday September 15th. WHAT?!
I called Rock Auto expecting them to have good customer service and take care of me. Well, after talking to 2 people who's only answer was to "look at the website because it would not tell you it would ship the same day" I got fed up. I have written evidence that their system told me it would be delivered today and they told me I was wrong.
I asked for a refund of the part and shipping, and they said no refund for the shipping as they held up their end? I am stunned they would do this, and I expected a lot more from their customer service. They basically told me I was lying about a delivery date that they printed in their email.
I don't understand how they can do business like this. I will not purchase from them again, and I would advise others to think twice about their expectations from Rock Auto customer service.
Now, I have a car with a dashboard torn out and I had to re-order for Saturday delivery from Amazon!
Rant Over!!
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